🚀 From Data Enthusiast to Data Scientist: My Journey with Blue Hack Organisation 📊💡 In the ever-evolving world of telecom, customer experience is everything. A major telecom company needed clarity: What do customers truly want? Amidst the marketing noise, they sought insights to drive better service delivery. This was my challenge. As part of my Data Science Program with [bluecode] , I embarked on an exciting project: building a Power BI dashboard to analyze call center performance. The goal? Uncover key trends in customer satisfaction, agent performance, call volume, and service efficiency. Through resilience, dedication, and a deep passion for data, I developed a dashboard that transformed raw numbers into actionable insights. The visualizations revealed crucial metrics: 📌 Customer satisfaction scores—where improvements were needed. 📌 Call abandonment rates—highlighting service bottlenecks. 📌 Agent performance tracking—identifying top and underperformers. 📌 Peak call times—optimizing staffing strategies. This journey was not without challenges, but I persevered, fueled by the unwavering support of my supervisor,[joe] , whose mentorship played a critical role in shaping my analytical mindset. His guidance reminded me that data science is not just about numbers but also about solving real-world problems. 💡 To all aspiring data scientists out there: This field is not just the future; it is the present! Data is transforming industries, and the opportunities are endless. If you’re passionate about making an impact, join the new wave of data enthusiasts. The insights we unlock today will shape the decisions of tomorrow. Follow my website for In-depth analysis: https://lnkd.in/dJiQyFHe hashtag#DataScience hashtag#Analytics hashtag#PowerBI hashtag#CallCenterInsights hashtag#CustomerExperience hashtag#BlueHack hashtag#DataDriven hashtag#NeverStopLearning

This morning, a friend reached out after learning that I’m taking a Data Science class with [bluecode] . He mentioned that while he often hears about Data Science and Data Analysis, his recent curiosity has been drawn to Big Data—what makes data "big" and what it entails. So, I gladly sat him down to break it down for him. Luckily, our mentor and instructor,[Paajoe] has already taken us through this topic, and I’ve also explored it further on my own. Explaining it to him was effortless! He was truly amazed and excited about the insights. It’s always fulfilling to share knowledge and spark curiosity in others! 📊✨ #DataScience #BigData #DataAnalytics #TechEducation #MachineLearning #Bluehack #DataDriven #LifelongLearning #KnowledgeSharing

This morning, a friend reached out after learning that I’m taking a Data Science class with @Bluehack Organisation. He mentioned that while he often hears about Data Science and Data Analysis, his recent curiosity has been drawn to Big Data—what makes data "big" and what it entails. So, I gladly sat him down to break it down for him. Luckily, our mentor and instructor, @Paajoe, has already taken us through this topic, and I’ve also explored it further on my own. Explaining it to him was effortless! He was truly amazed and excited about the insights. It’s always fulfilling to share knowledge and spark curiosity in others! 📊✨ #DataScience #BigData #DataAnalytics #TechEducation #MachineLearning #Bluehack #DataDriven #LifelongLearning #KnowledgeSharing