🚀 From Data Enthusiast to Data Scientist: My Journey with Blue Hack Organisation 📊💡 In the ever-evolving world of telecom, customer experience is everything. A major telecom company needed clarity: What do customers truly want? Amidst the marketing noise, they sought insights to drive better service delivery. This was my challenge. As part of my Data Science Program with [bluecode] , I embarked on an exciting project: building a Power BI dashboard to analyze call center performance. The goal? Uncover key trends in customer satisfaction, agent performance, call volume, and service efficiency. Through resilience, dedication, and a deep passion for data, I developed a dashboard that transformed raw numbers into actionable insights. The visualizations revealed crucial metrics: 📌 Customer satisfaction scores—where improvements were needed. 📌 Call abandonment rates—highlighting service bottlenecks. 📌 Agent performance tracking—identifying top and underperformers. 📌 Peak call times—optimizing staffing strategies. This journey was not without challenges, but I persevered, fueled by the unwavering support of my supervisor,[joe] , whose mentorship played a critical role in shaping my analytical mindset. His guidance reminded me that data science is not just about numbers but also about solving real-world problems. 💡 To all aspiring data scientists out there: This field is not just the future; it is the present! Data is transforming industries, and the opportunities are endless. If you’re passionate about making an impact, join the new wave of data enthusiasts. The insights we unlock today will shape the decisions of tomorrow. Follow my website for In-depth analysis: https://lnkd.in/dJiQyFHe hashtag#DataScience hashtag#Analytics hashtag#PowerBI hashtag#CallCenterInsights hashtag#CustomerExperience hashtag#BlueHack hashtag#DataDriven hashtag#NeverStopLearning